FAQs

Find answers to the most frequently asked questions about THE NICI.
Something else you’d like to know? Please get in touch with the team.

Please click the following links to take you to the questions most relevant to you.

General

Where is THE NICI?

Finding us is easy. Simply put the following address into your sat nav: West Hill Road, Bournemouth, BH2 5EJ, and it will take you straight to our door! When you turn into West Hill Road, you’ll find us immediately on the right-hand side.

Do you have parking at the hotel?

Yes! We want to make your stay as smooth and stress-free as possible, so we offer a valet parking service on arrival. When you pull up to the front of the hotel, our valet team will park the car for you and assist with your luggage. Please note: our valet service is first-come, first-served and charged at £20 per night.

Do you have an electric vehicle (EV) charging point?

We regret that there are currently no electric car charging points at the hotel, however there are several within 0.5 miles of the hotel.

What time is check-in/check-out?

Check-in is guaranteed by 3:00pm. If you’re arriving later than 11:00pm, please let our reception team know by calling 01202 018555. Check-out is 11:00am.

Can I get early check-in/late check-out?

While we can’t guarantee an early check-in, if you arrive early and your room is ready, it’s all yours! Late check-out is available up until 1:00pm at a charge of £15/hour.

Do you have dog-friendly rooms?

We love dogs at THE NICI and want to make sure your pup has a great holiday with us too! Both our Garden Suites and Courtyard Rooms are dog friendly. Your furry friend will be well looked after with its own bowl and bed provided, plus dog shampoo and eau dog parfum are available for a post-walk pamper. Please note there is an additional charge of £30 per dog, per night.

Is room service available?

When the bed’s that comfy, why leave? Order delicious food and drink straight to your room at the push of a button. Simply dial 007. We’ll even bring your breakfast in bed! Our room service menu is available 24 hours with a full menu starting after 7:00am (breakfast); after 10:00pm we go to a limited menu.

Do you have interconnecting rooms?

Being together is easy at THE NICI. We have a great selection of adjoining rooms, you can view them here, or call our reservations team on 01202 018 555 and they’ll help you find the best room available for your group.

Can I have a cot or extra bed in my room?

Many of our rooms can accommodate cots and extra beds. Our extra beds are z-beds, suitable for small children under 10. Please contact reception for availability on 01202 018 555.

What do you offer for special occasions?

If you’re celebrating a big birthday or anniversary during your stay, or need some extras for the room, we can help. From balloons, flowers or chocolates in your room, to Champagne on arrival or bespoke requests, it’s all possible, just call our guest services team on 01202 018 555.

What is your cancellation policy?

Please see our Terms and Conditions page on our website.

Can I book an accessible room?

Fully accessible rooms will be available to book shortly. We currently offer rooms with walk-in showers and have a small lift to all floors of the hotel.


Restaurant and Bar

I’m not staying, can I still come for breakfast?

Yes! You are more than welcome to join us for breakfast in our South Beach Restaurant & Bar 7:00am-10:00am weekdays and 7:30am-10:30am on weekends. Please note that on busier days we may not be able to accommodate walk-ins.

Can I book a table for drinks?

No reservation is needed – just turn up and we’ll find you a spot either on our pool view terrace, in our piano lounge or in South Beach Restaurant & Bar. Of course, lots of hotel guests and locals alike love to escape to THE NICI, so if it does fill up, we’ll do our best to accommodate you and can’t wait to welcome you.

What is the dress code for South Beach Restaurant & Bar?

Smart casual resort wear is the norm here at South Beach. Away from the spa or pool, please wear shoes and no pool attire (swimsuits, robes etc.) in the inside restaurant and bar areas.

Do you offer private dining?

THE NICI has some great private dining options within our restaurant South Beach. Just contact our events team via email: [email protected] to get the lowdown.

Do you sell gift vouchers?

Yes, you can share the love with THE NICI gift vouchers ­ – available to buy on the Vouchers page on our website, or in person at reception.


Facilities

Where can I work out?

From running machines and spin bikes, to free weights and yoga mats, our fully equipped gym is available 24 hours for all hotel guests. Watch this space for exciting updates on our gym.

Are there spa facilities?

Our spa is coming soon but if you’re looking to relax or pamper yourself then we’ve got just the thing – our therapists come to you with everything they need for a luxury in-room treatment, ranging from full body massages to manicure and pedicure options. Take a look at the range of in-room treatments available here.

Is there a swimming pool?

Our brand new outdoor and indoor swimming pools are due to be completed in April 2023 and will be available for use by residents and THE NICI Club members.

Do you have any facilities for children?

There’s plenty to keep your little ones entertained. On our lower ground floor, you’ll find a Cinema and Children’s Playroom, stocked with electronic games, books, table football and board games. You can also borrow kayaks, body boards, and other beach equipment, as well as a range of games for all ages from our Activity Centre.

How far are you from the beach?

Miles of award-winning golden sandy beaches are moments away. Follow the West Cliff Zig-Zag path or take the funicular lift, both are just a four-minute walk from our front door. Why not book a sea view room or suite for views across to Old Harry Rocks!

How far is the town centre?

Bournemouth’s vibrant town centre is an easy 10-minute stroll from the hotel; ask our friendly reception team if you need directions or recommendations on what to see and do.