FAQs
Find answers to the most frequently asked questions about THE NICI.
Something else you’d like to know? Please get in touch with the team.
Please click the following links to take you to the questions most relevant to you.
Getting Here
Right on the iconic West Cliff, THE NICI Bournemouth brings Miami-style energy to the South Coast – just moments from golden beaches, coastal walks, and the buzz of the town centre.
Finding us is easy: pop THE NICI, West Hill Rd, Bournemouth, BH2 5EJ into your sat nav and you’ll be guided straight to the hotel.
THE NICI Bournemouth is well connected by road, with direct routes via the A31 from the M27, linking you to London and the South East. From there, follow signs into Bournemouth town centre and West Cliff.
Yes, we do have parking available for our guests. Please note that spaces are offered on a first-come, first-served basis and cannot be guaranteed. Parking is charged at £27 per night.
We regret that there are currently no electric car charging points at the hotel, however there are several within half a mile of the hotel.
Bournemouth Train Station is just a 10-minute drive from the hotel, with direct services to London Waterloo and connections across the UK.
Taxis and public transport are readily available outside the station.
Bournemouth Airport is approximately a 15-minute drive from THE NICI, with a range of domestic and European flights.
Taxis, buses and car hire options are all available, making your arrival smooth from runway to clifftop cocktails.
Arrival and Booking Information
Check-in is from 3:00pm. If you’re arriving later than 11:00pm, please let our reception team know. Check-out is 11:00am.
While we can’t guarantee an early check-in, if you arrive early and your room is ready, it’s all yours! Late check-out is available up until 12:00pm at a charge of £35.
Please see our terms and conditions page on our website. Offers may also carry their own special terms.
Room Information
We love dogs at THE NICI and want to make sure your pup has a great holiday with us too! We have a variety of dog friendly rooms available at all of our hotels. Your furry friend will be well looked after with its own bowl and bed provided. Please note there is an additional charge of £30 per dog, per night. Please contact Reservations on 01202 018555 to book.
When the bed’s that comfy, why leave? Order delicious food and drink straight to your room at the push of a button. We’ll even bring your breakfast in bed! Our room service menu is available 24 hours with a full menu starting after 7:00am (breakfast); after 10:00pm we go to a limited menu.
Being together is easy at THE NICI. We have a great selection of adjoining rooms, call our reservations team on 01202 018555 and they’ll help you find the best room available for your group.
If you’re celebrating a big birthday or anniversary during your stay, or need some extras for the room, we can help. From balloons, flowers or chocolates in your room, to Champagne on arrival or bespoke requests, it’s all possible, just call our guest services team on 01202 018555.
Fully accessible rooms will be available to book shortly. We currently offer rooms with walk-in showers and have a small lift to all floors of the hotel. Please contact Reservations on 01202 018555 to book.
Many of our rooms can accommodate cots and extra beds. Our extra beds are z-beds, suitable for small children under 10. Please contact reception for availability.
Restaurant and Bar
Yes! You are more than welcome to join us for breakfast between: 7:00am-10:00am weekdays and 7:30am-10:30am on weekends. Please note that on busier days we may not be able to accommodate walk-ins.
No reservation is needed – just turn up and we’ll find you a spot. Of course, lots of hotel guests and locals alike love to escape to THE NICI, so if it does fill up, we’ll do our best to accommodate you and can’t wait to welcome you.
Smart casual resort wear is the norm here at THE NICI. Away from the spa or pool, please wear shoes and no pool attire (swimsuits, robes etc.) in the inside restaurant and bar areas.
THE NICI has some great private dining options. Just contact our events team via email: [email protected] to get the lowdown.
Yes, you can share the love with THE NICI gift vouchers – available to buy on the Vouchers page on our website, or in person at reception.
We do offer parking for guests that are joining us to dine on a first come, first served basis. All parking across all properties is subject to availability.
We highly recommend making a reservation in advance as we can get very busy. However, we will always do our best to accommodate walk-ins whenever possible.
South Beach – NICI Bournemouth
Breakfast served Monday – Friday 7.00 – 10.00
Breakfast served Saturday – Sunday 7.30 – 10.30
Lunch served 12.00 – 15.00
Afternoon Tea served 15.00 – 17.00 (must be booked 24 hours in advance)
Dinner is served 18.00 – 21.00
Food served between:
Monday – Thursday
Lunch: 12.00 – 14.30, Dinner: 18.00 – 21.00
Friday & Saturday
Lunch: 17.30 – 21.30, Dinner: 18.00 – 21.00
Sun: 12.00 – 20.00
Spa
Spa Days: Those attending any of our Spa Days must be aged 16 years and over
Treatments: Those having treatments must be aged 16 years and over
Indoor Swimming pool: Children under 16 years must be supervised by an adult and are allowed during designated children’s splash times.
Children Indoor Splash Times – 9:00 – 10:00 / 16:00 – 17:00
Children are allowed to use our outdoor pool at any time during the opening hours.
You must be a member, resident or spa day guest to use the spa facilities. You can not book use of the spa facilities without being a member, resident or spa day guest.
It is vital that mothers-to-be advise us when making any treatment bookings so that we can advise which treatments we can offer you during the different stages of your pregnancy. If anything changes in between making your booking and time of treatment, please contact us so we can make the right changes to your treatment for you.
It is strongly recommended that the hydrotherapy pool, sauna and steam room are not used during any stage of pregnancy due to risk of overheating.
Should you wish to cancel treatment, we kindly request 48 hours’ notice to avoid a cancellation charge. Cancellations made within 24 hours of arrival for any spa day, experience, or treatment will be charged in full. Spa days are non-transferable, and full payment is required upfront.
Facilities
From running machines and spin bikes, to free weights and yoga mats, our fully equipped gym is available during opening hours.
There’s plenty to keep your little ones entertained. On our lower ground floor, you’ll find a Cinema and Children’s Playroom, stocked with electronic games, books, table football and board games.
Miles of award-winning golden sandy beaches are moments away. Follow directions to Bournemouth Beach just a four-minute walk from our front door.
Bournemouth’s vibrant town centre is right on our doorstop, ask our friendly reception team if you need directions or recommendations on what to see and do.